Refund Policy

At Vi Vadow, we offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as when you received it: unused and in its original packaging. You’ll also need the receipt or proof of purchase.

For any return-related questions, feel free to reach out at aftersales@vivadow.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and inform you if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at aftersales@vivadow.com.