Delivery Policy

Delivery Policy

At Vi Vadow, we offer exceptional shipping services covering all governorates of the Arab Republic of Egypt without exception. We strive to ensure that your orders arrive on time and in the best condition. If you have any inquiries or special requests regarding delivery, please contact our sales department.

Return for Full Refund

If you are not satisfied with your product or have changed your mind, you can return items within 14 days of receiving them. Items must be in the same condition as received, unused, and in their original packaging. Unfortunately, we cannot accept any returns after this period. You can arrange your own courier for the return, or we can arrange the pickup and deduct the cost from your refund.

Return for Exchange

We are happy to exchange any items within 28 days of receipt. An additional charge will apply for customers who require shipping for new items as well as for the collection of the original items. Unfortunately, we cannot accept any returns for exchange after this period.

Damaged / Faulty / Missing Goods

If the purchased goods arrive damaged, faulty, or with missing items, please contact our customer service department as soon as you notice the issue. All damages and missing items must be reported within 72 hours of receiving the goods.

Return / Delivery Charges

A charge will apply for all unwanted goods being returned for a full refund. The amount will be determined by the size and weight of the goods. If replacement items are being returned for exchange or partial refund, additional delivery and collection charges will apply. For further clarification, please contact our customer service department.